Privacy Policy

1. About this policy

This policy explains how Xpertaces Partners LLP (“Xpertaces”, “we”, “us” or “our”) handles information collected through xpertaces.in and www.xpertaces.in. It applies to website visitors, prospective clients, referring partners and people who contact us through the website.

2. Information you provide

When you submit an enquiry or contact us, you may provide your name, company, email address, mobile number, city and details of a financial requirement. Please do not submit passwords, card details, bank-account credentials, PAN, Aadhaar or confidential financial documents through the general website enquiry form.

3. Website analytics

With your permission, we use Google Analytics to understand visits, page views, approximate location, device and browser information, traffic sources and interactions such as clicks on WhatsApp, telephone, email, LinkedIn and social-media links. We use this information to improve the website, understand visitor interest and measure enquiries. We do not configure Google Analytics to collect information that directly identifies you.

Analytics storage is denied unless you choose “Accept analytics” in our consent notice. You can decline analytics and continue using the website.

4. Enquiry forms and third-party services

Website enquiries are processed using Zoho Forms and may be recorded in Xpertaces’ Zoho CRM for follow-up. Links to WhatsApp, LinkedIn, Facebook, Instagram and other third-party services are governed by the privacy practices of those services when you choose to visit them.

5. How we use information

• To respond to enquiries and discuss financial requirements.
• To manage prospective client and partner relationships.
• To improve website content, navigation and services.
• To protect the website, investigate misuse and maintain security.
• To meet applicable legal, regulatory or record-keeping requirements.

6. Sharing and disclosure

We may share information with service providers that support our website, communications and customer-relationship systems, or with lenders and other parties when you request us to evaluate or progress a financial requirement. Case-specific information is shared separately and only as appropriate for the requested service. We may also disclose information where required by applicable law.

7. Retention and security

We retain information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business records and applicable legal requirements. We use reasonable organisational and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

8. Your choices

You may decline analytics through the website consent notice. You may also contact us to request access, correction or deletion of personal information held by Xpertaces, subject to identity verification and applicable legal or record-retention requirements.

9. Contact us

For privacy-related questions or requests, email info@xpertaces.in or write to Xpertaces Partners LLP, 78 Bentinck Street, Sri Krishna Chambers, Room No. 2B, 2nd Floor, Kolkata – 700012.